Frequently Asked
Questions.

You can contact us via the following:

Please contact us to request fire test certificates for our products.

Acoufelt’s acoustic products, including its acoustic panels, tiles, baffles and clouds, are manufactured in Australia, North America and Thailand.

Acoufelt’s corporate offices are located in the UK, the USA and Australia, in the following locations:

London: 9 Appold St, London EC2A 2AP
Detroit: 2650 N. Opdyke Road, Michigan 48326
Adelaide: Level 8, 26 Flinders Street, Adelaide SA 5000
Sydney: Australia Square – Level 43, 264 George Street, Sydney NSW 2000

Acoufelt’s distributors service the rest of the global market.
Please contact us to find your nearest rep or distributor.

Our FilaSorb™ felt is made from 100% polyester fibres, a minimum 60% of which is comprised of recycled PET. FilaSorb™ felt is the primary material in our wall and ceiling products, including our acoustic wall panels, acoustic ceiling panels, acoustic screens, acoustic tiles, acoustic baffles and acoustic ceiling clouds.

Learn more about FilaSorb™ here.

Acoufelt are working on a number of sustainability initiatives. You can learn more about our sustainability efforts here.

Acoufelt offers a 20-year wear warranty across all of its acoustic products. This warranty guarantees that products will conform to specifications, and maintain their physical characteristics and acoustic properties throughout the 20-year period. Acoufelt FilaSorb™ products are also covered by an additional 20-year colorfastness guarantee. 

Read Acoufelt’s FilaSorb™ warranty here.

For all our custom projects requiring cutting or wrapping, our UK customers should allow for up to roughly 20-25 working days delivery. Customers outside of the UK should contact our Customer Care Team at hello@acoufelt.com for more information on lead times.

Finished goods are delivered to our customers via a third-party freight company. Please contact our Customer Care Team on customercare.uk@acoufelt.com or +44 (0) 203 488 6322 for tracking information and approximate delivery times.

Samples, merchandise and other marketing materials are sent via UPS. Please contact our Customer Care Team on customercare.uk@acoufelt.com for your tracking number and information.

Please contact your local Sales Rep or our Customer Care Team via customercare.uk@acoufelt.com to access an updated price list.

We test the acoustic performance of our products with a full room reverberation test in a laboratory following ASTM C423 or AS ISO 354 standards. The results are documented in NRC values (Noise Reduction Coefficient) and have been added to our specification sheets across each of our acoustic products.

Yes you can. We offer consultations to our customers face to face, over the phone, or over a video call – depending on your location and needs. Our sales team are trained with extensive product knowledge, and a practical understanding of how to provide soundscaping solutions catered to your space. Contact your local Sales Rep or our Customer Care Team on customercare.uk@acoufelt.com.
Contact our Customer Care Team on customercare.uk@acoufelt.com with your address and we’ll provide you with a list of installers in your area.

Due to the breathable nature of our acoustic material, our products can be installed in conditions with high humidity, without affecting standard performance. However, to ensure maximum adhesion is maintained, we recommend you speak with your installer to discuss the most appropriate installation method for your environment.

Yes, Acoufelt offers installation kits for its acoustic screens, acoustic baffles and acoustic ceiling clouds, which are listed on our price list. Installation kits must be ordered separately and may have lead times.

There are a few ways you can order a product sample.

  1. Contact your local Sales Rep
  2. Call or email our Customer Care Team at customercare.uk@acoufelt.com or +44 (0) 203 488 6322.
  3. Via our website. Click the “order a sample” button on any of our product pages, select your desired colours, fill in your address and contact details, and we’ll deliver these straight to your door.

Samples ordered before 12pm will be dispatched the same day within UK via a courier but may take up to 4 working days to arrive under regular circumstances. For customers outside of the UK please allow up to 8 days for delivery.

You can place an order by contacting your local Sales Rep or our Customer Care Team via customercare.uk@acoufelt.com or +44 (0) 203 488 6322.

Yes. Please supply the drawings, quantities and dimensions you require for your project, and our Design and Production Team will work with you to create a bespoke solution. Contact us with your custom product enquiries via customercare.uk@acoufelt.com.

Yes, yes and yes. We can print any supplied image onto our acoustic panels, so long as the image has a minimum resolution of 300 DPI. Our acoustic panels can also be printed in any variety of colours, as well as cut and bevelled to any shape or measurement required. Please contact us on customercare.uk@acoufelt.com with your desired measurements, prints and/or CAD files.

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